Terms of service

Terms of Service

Last updated: April 2026

Please read these Terms of Service carefully before using spruce-water.com (the "Site") operated by Spruce ("us", "we", or "our").

1. Acceptance of Terms By accessing and using this Site, placing an order, or purchasing any product, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use this Site.

2. Products All products sold on this Site are food/consumable items. Product descriptions, nutritional information, and images are provided in good faith and are as accurate as possible. We reserve the right to modify or discontinue products at any time without notice.

3. Orders & Payment By placing an order you confirm that you are at least 18 years of age and that all information provided is accurate. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraud. Payment must be made in full at the time of ordering.

4. Pricing All prices are shown in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. Promotional offers are subject to availability and may be withdrawn at any time.

5. Delivery We aim to dispatch orders promptly. Delivery times are estimates only and may vary. We are not liable for delays caused by third-party couriers or circumstances beyond our reasonable control. Please refer to our Shipping Policy for full details.

6. Returns & Refunds Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

7. Intellectual Property All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Spruce and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Limitation of Liability To the fullest extent permitted by law, Spruce shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this Site or our products. Our total liability shall not exceed the value of your order.

9. Governing Law These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms We reserve the right to update these Terms at any time. Continued use of the Site following any changes constitutes acceptance of the new Terms.

Contact: hello@spruce-water.com